In organisations, it is essential that the services provided to customers are of high quality, regardless of the product itself. High-quality service means gaining a competitive advantage in customer relationship management.
However, creating value by providing quality service in organisations should not be limited to targeting customers and positioning oneself in their minds. Internal customer satisfaction is an integral part of this process. This is because creating value for customers requires an understanding that encompasses all stakeholders, primarily employees.
Therefore, it is necessary to first regulate the relationships between process owners within the organisation by considering employees as internal customers. Because there can be no success without a team.
So, how can you measure whether your employees are working together as a team?
With an ‘Internal Customer Satisfaction Survey’!
Remember, by using an internal customer satisfaction survey example, you can identify the strengths and areas for improvement of your employees, increase the effectiveness of processes, and develop new business models.
Research Method
- Online survey
- Mobile survey
- QR code survey
Research Model
- Planning the research process
- Designing the survey
- Survey implementation
- Analysis and reporting of results
- Preparation and follow-up of action plans
- Consulting support
Reporting Model
We provide our customers with detailed reports that are easy to understand and enable them to develop action plans by identifying opportunities and threats based on their employees' passion for their work. These include:
- Overall results
- By theme
- Question-based
- Country-based
- Location-based
- Department-based
- Seniority-based
- Job-based
- Title-based
- Gender-based