As well as the product offered to the customer, the service rendered with or without the product should also be of high quality. The quality service means becoming superior to the competitors in terms of customer relations management.
However, creating value by rendering quality service should not be just about targeting customers and sticking in their minds. Indeed, creating value among customers is possible by covering all stakeholders with which the company is in relationship, especially the employees.
Hence, it is necessary to regulate the relationships between all process owners in the organizations by addressing the employees with the concept of internal customer. There is no success without teaming up.
You can use the survey on the internal customer satisfaction to find out whether your employees work as a team when maintaining the business relation with the process owners in the organization.
Remember that you can realize their strengths and weaknesses by measuring the internal customer satisfaction and make improvements to develop new working models so that the service rendered by the process owners of the organization to the internal customers is more efficient.
Survey Method
- Online survey
- Distribute & Collect survey
Survey Model
- Planning the process
- Survey design
- Survey application
- Analyzing and reporting the results
- Preparing and monitoring the action plans
- Consultancy assistance
Reporting Model
We provide our customers with detailed reports which are easily understandable and will ensure that they can create an action plan by realizing opportunities and threats affecting the internal customer satisfaction.
These are:
- General result
- According to the main theme and questions
- According to the department/the location
Consultancy Model
Based on the results of internal customer satisfaction, we are designing your “Internal Customer Satisfaction Action Plan” by analyzing the fields which threaten the relations between the process-owner departments in your organization, that is, the fields in which the satisfaction is low or making detailed analysis in the fields in which an opportunity is seen for enhancing the satisfaction.